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Trouble
Shooting
Unable
to switch on
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Check
empty battery. Charge it. Check charging indication on
display.
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Battery
contacts may be dirty. Clean contacts. Try switching on
and off again.
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Check
that battery has been replaced. Recharge.
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Check
your mobile phone’s display to make sure that the mobile
phone is switched on. If the mobile phone does not display
in-formation on its screen, check if the battery is fully
charged and properly installed.
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Check
that the SIM card is not damaged and is correctly installed
in your mobile phone.
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Check
that you have dialled the number correctly.
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Satellite
mobile phones should have a clear view of the sky. If
you are inside a building, tunnel, or other structure
that limits your view of the sky, the satellite signal
may be weak or unavailable.
-
To
check signal strength, access the menu and follow the
prompts on the display. The higher the number of bars
displayed on your mobile phone, the better the signal.
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In
SAT mode make a manual SAT Registration with the menu
item Network > SAT Registration.
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Check
that the mobile phone is switched to the proper mode.
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Check
that the correct SIM card PIN has been entered. For your
security, the SIM card is blocked if an incorrect PIN
is entered three times consecutively.
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Check
that outgoing calls are not barred. If barring is enabled,
cancel the bar by referring to section ’Security settings’.
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Check
that the antenna is fully extended. The antenna should
point towards the satellite with a clear view to the sky.
Unable
to accept calls
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The
satellite signal may be weak or unavailable if you are
inside a building, tunnel, or other structure. Your mobile
phone should have a clear view of the sky.
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Check
active call diversions.
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Check
that incoming calls are not barred. If barring is enabled,
cancel the bar by referring to section ’Security settings’.
hone/
Call settings Network Sound GPS facilities Appendix
No
calls possible
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Dialling
error. Use full national area code.
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All
calls barred. Check (barring code needed to clear).
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New
SIM card fitted. Check for new restrictions.
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Charge
limit reached. Call your service provider or use PIN2
to re-set.
Calls
are dropped
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Make
sure no obstruction is blocking the satellite signal.
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Make
sure that your mobile phone has a clear view of the sky.
If you are inside a building, tunnel, or other structure
that limits your view of the sky, the satellite signal
may be weak or unavailable.
Mobile
phone does not ring when a call comes in
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If
you are near another satellite mobile phone not designed
for the Thuraya system, switch the other satellite mobile
phone off or move as far away as possible to avoid interference.
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In
some situations, the distance required to prevent interference
may be up to 200 metres.
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If
you see the direction in which the other satellite mobile
phone is transmitting, move out of the communication path.
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On
ships, move as far away as possible from the ship’s satellite
antenna.
System
busy
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Check
that the antenna is properly positioned. The satellite
mobile phone requires the antenna to be fully extended.
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Make
sure that your mobile phone has a clear view of the sky.
If you are inside a building, tunnel, or other structure
that limits your view of the sky, the satellite signal
may be weak or unavailable.
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People
experience delays when calling me
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When
someone calls you at your mobile phone number, there may
be a delay of up to 60 seconds while the system locates
your mobile phone.
No
network connection
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Weak
signal. Move higher, to a window or open space.
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Outside
GSM/SAT coverage area. Check service provider’s network
coverage.
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SIM
card not valid. Call your service provider.
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New
network not authorized. Try selecting manually, or try
other network.
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Check
that you have including the country code and any required
area or city codes.
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Call
barring of outgoing calls is not possible if any call
diversion for voice is switched on.
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Some
call forwarding and call barring options may not be used
at the same time. For example, enabling call divert of
all calls and barring of all outgoing calls is not possible.
Missed
calls are not diverted to the voice mailbox
–
Make sure that call divert is set to your voice mailbox number.
Verify your call diversion settings by following the instructions
in section ’Diverting calls’.
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Check that call barring is not active. Call diversion cannot
be used when call barring is active.
– Check that
the SIM card memory is not full. Delete phonebook entries.
Cannot
find phonebook
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SIM card has been changed. Refit original SIM card.
Charging
problem
– Battery defective. Replace it; after several years of average
use, a
gradual
decline may be expected.
–
Contact problem. Check mains socket and connection to mobile
phone.
Mobile
phone shuts down even with
good network connection and sufficiently charged battery.
Warning is displayed:
'Attention – Critical temperature’
–
Mobile phone/battery is overheated. Let the mobile phone/battery
cool down.
–
Mobile phone/battery is too cold. Allow the battery/mobile
phone to warm up (e.g. in your pocket).
–
Wait until ’Normal Temperature’ is displayed.
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SIM card damaged. Carry out visual check. Return SIM card
to your service provider.
–
SIM card contact dirty. Clean SIM card and mobile phone contacts
with a dry cloth.
–
SIM card inserted wrong way round. Make sure that SIM card
is inserted right way round.
–
5V SIM card inserted. Order 3V or 3/5V SIM card from your
service provider
PUK
error
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3
incorrect entries. Enter PUK supplied with your SIM card
as instructed. If you have lost your PUK, call your service
provider for assistance.
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Service
not authorised. Call your service provider.
Phone/
Call settings Network Sound & Alert Appendix
SIM
card does not accept PIN
–
If your SIM card does not accept your correctly entered PIN,
contact your service provider.
Voice
mailbox is not working
– Diversion
not set. Set call diversion.
Cannot
send a message
–
Message memory full. Delete a message to make room.
–
Service provider does not support this service. Check with
your service provider.
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Check if sending of SMS barred (outgoing calls).
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SMS centre and message type not set. Set number of SMS centre.
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Destination does not have compatible mobile phone. Check.
Cannot
set a function
– Not supported by your service provider or registration required.
Call your service provider.
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Remove and refit battery and SIM card.
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Do not dismantle.
If
the mobile phone becomes wet (water)
–
Dry the mobile phone off quickly with a cloth.
–
Do not heat.
–
Dry the contacts thoroughly.
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Remove and refit the battery and SIM card.
–
Stand upright in an open space with free air flow.
–Do not dismantle.
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