Brief History | Ustronics.com
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UStronics.com, Incorporated has become over the last six years the premiere site online for wireless communication, controlling the domestic market for unlocked GSM (global system for mobile communication) phones and recently expanding to control the demanding market of satellite technology concerning communication. At Ustronics.com we thrive on our ability to adapt to the ever-changing wireless communication market, over the last six years there has been a solid well thought out progression that has lead to the success of our company. Given our reputability developed over the last six years as a knowledgeable reliable source in wireless communication along with enhanced strategic thinking and insight gained from years of experience in the business we are proud to be the nation's number one source for unlocked phones and travel communication solutions.
Click here to read more about UStronics.com
FAQ
Why should I buy from Ustronics.Com?
Ustronics.com is the foremost site offering new, factory fresh products as well as dedicated customer support both before and after sales proceedings. We are so confident in our products and services that we have instated a liberal consumer based return policy. On top of this our customers get experienced support not only by phone but also by e-mail At UStronics we pride ourselves on the ability to offer the latest products weeks, sometimes even months before our competitors, at prices well below the market value. UStronics has become the name and face of unlocked phones by providing the best products, customer service and technical support. Needless to say, our clients are always highly satisfied.
Unique Professionalism
Ustronics.com has serviced and consulted many fortune 500 companies as well as government agencies as to the best solution to suit their communication's needs. With dedicated customer support and highly trained technicians we have been able to provide the most professional and involved service possible.
Ease and Comfort
UStronics has developed through its years of experience a user-friendly solution for not only those unfamiliar with the market of unlocked phones but the experienced professional in need of expert advise. This we believe has provided a valuable service to the community though opening the monopolizing domestic wireless market to alternatives.
Logical Solutions
Just as much of a communications consulting firm as a retailer, UStronics.com has met the diverse needs of it's clients through intense dedicated support as well as unique solutions, products and services.
Unparrelleled Functionallity
Using the most advanced and dynamic systems available, UStronics is able to provide the most comprehensive and accurate compair function ever. This provides the user with not only a valuable resource for their purchase but a dynamic database for future refernce and study.
Dedicated Client Relations
We understand how unforgiving the telecom market can be; we also understand that many may approach thier purchase with considerable caution, and rightfully so. We pride ourseleves on our liberal return policy and our uncomprimising dedication to customer satisfaction.
Limitless Selection
Our unique ability to tap the domestic and international market has made us the vanguard of unlocked phones. We pride ourselves on our ability to find unique, hard to find, and most importantly new or regionally released products. For the last 5 years we have lived by and up to our slogan "Be the first to experience", however we do not limit ourselves to it.
Dependability
Our integrated shipping system allows for the fastest, most reliable shipping. Our liberal return policy guarantees client satisfaction. Our high quality products speak volumes of our competitors. Over 50% of our clients are repeat customers. Simple, effective, stunning, UStronics!
The Basics
What does "Unlocked" mean?
When you purchase a phone domestically from a service provider such as Cingular or T-mobile, the phone is going to be "locked" into their service. This means that the phone will reject other SIM cards from other providers. At UStronics we offer a solution, we provide unlocked phones direct from the manufacture that are compatible with any GSM provider, interchangeably!
What is GSM?
GSM (Global System for Mobile communication) is simply put the standard network used by the vast majority of the cellular world. There are four major frequencies used in GSM, 850/900/1800/1900MHz these frequencies are broken up regionally, for example Europe uses 900/1800 MHZ where the Americas use 850/1900Mhz. The GSM "open" style system allows for unparalleled freedom for communication while traveling internationally, something the domestic market has yet embrace.
How will an Unlocked GSM phone benefit me?
Providing freedom and options! The domestic market is set-up in a way where the providers have the upper hand, with an unlocked phone the consumer gains the advantage. The use of an unlocked phone carries supreme advantage for international travelers, they are able to use their phone with their domestic provider and concurrently while traveling internationally use the local service via prepaid SIM cards at the country you are visiting (this generally saves the consumer around a whole dollar per minute) Basically, unlocked phones give you options, something domestic providers would rather not supply.
What does Quadband and Triband mean?
As you can imagine these refer to the amount of bands (frequencies) the phone is compatible with. A Quad-band phone carries all the major GSM frequencies (850/900/1800/1900Mhz) so it will have complete compatibility on any GSM Network. Tri-band lacks one frequency this would be either the 850Mhz or the 900Mhz, this would be more suited for regional use, such as a phone that is to be only used while traveling in Europe you may want a Tri-band with 900/1800/1900Mhz as you will have full compatibility in that region and limited domestic service. On the flip side, if you were using the phone primarily domestically you may look for a Tri-band with 850/1800/1900Mhz, which is much harder to find than the Tri-band European frequency primary phones. As you may have deducted, a Quad-band is the safest bet for unlimited compatibility.
What is a SIM card?
While you may have gathered that the unlocked phones act as the vehicle for interchangeable service world wide, but you may have wondered how you are able to jump from service to service. The answer is simple! SIM cards provide the service (as well as phone number) for your phone; they are essentially the brains of the device. Changing SIM cards is as easy as changing the battery on your phone. The SIM card generally goes in the back of the phone behind the battery in an easy to reach spot. As noted previously, SIM cards can be changed concurrently, this means that you are able to call your friends with your domestic provider before boarding a plane for Italy and once you arrive in Italy switch the SIM to an Italian prepaid card and have a local number with free incoming calls and highly reduced rates. Click here for more information.
Are Your GSM cell phones Unlocked Phones?
All of our GSM mobile phones are Unlocked unless otherwise specified, this means that they will be compatible with any GSM service provider that matches the frequencies of the provider. For example Cingular uses 850/1900Mhz and T-Mobile uses 1900Mhz, the phone you purchase must contain those frequencies for compatibility.
I have a GSM phone will the prepaid SIM cards work in my phone?
You will have complete compatibility as long as the phone you have is unlocked and contains the frequencies used by the selected provider. You may contact the dealer whom your purchased the phone from to receive information as to whether your phone you have is locked. Unfortunately if your phone is SIM locked it will not work with any other SIM card prepaid or otherwise, this may be tested by inserting a foreign SIM, if upon boot the phone displays a error message, asks for a code, or asks you to insert SIM your phone may be locked.
This all seems so complicated... is it as hard as it sounds?
Not at all, it's actually quite easy once you get a basic understanding. We try to provide enough information on our website to accommodate for the inexperienced user; however we understand the unique needs of our clients. We hope that you have found the information helpful. But, if you have any questions of concerns we provide a well-trained support staff that is ready to meet your every need. You may place an inquiry via email to sales@ustronics.com or you may call us directly at 1800 765 0020.
Product information
This phone was not released in this market, are you sure it is compatible with my domestic service?
That's the beauty of an "open" system, as long as the frequencies match and the phone is not locked, you will have compatibility with any GSM provider worldwide. This allows our clients in the United States to receive and use phones months before they hit the domestic market. Sometimes the most stylish phones never even make it stateside; as the carrier controlled US market differs heavily from the "open" European cellular market. Why let them have all the fun?
Are your phones new?
All of our products are brand-new factory unlocked phones. We have developed strong relationships with many of the manufactures directly, as well as the worlds most respected vendors, thus we are able to ensure that the product you receive will be of the most supreme quality. For the safety of our clients, we do not deal in refurbished phones at all nor do we restock returned items.
What are the package contents of your phones?
At UStronics.com we ensure that our products come with at least the essentials for basic operation. This means that all of our products come with a battery, US charger (often with European option prongs) and English instruction manual; many of our products come with a much more detailed package including data cable, software package, and docking station. If the product you are interested in doesn't have specific contents listed please contact us directly at sales@ustronics.com or at 1800 765 0020 for detailed information.
How do i know for sure that this phone will be compatible with my service?
Basically as long as the frequencies match between the SIM card and the phone, and the phone is unlocked you will have no issue in terms of voice and text compatibility. If you wish to use your phone for Data service or MMS you need to contact your service provider's customer technical support line to get the updated setting associated with their service.
What language do the instruction manuals come in?
All of our products come with the English instruction manual either in booklet form or as a .pdf file. Also if for whatever reason the manual provided was inadequate or you have purchased from another retailer and would like the English manual you may visit the manufactures website to download the full manuals as this content placement is now common practice among manufactures.
Shipping
How can I track the status of my package?
At the completion of the processing of your order you will recieve an email with detailed instructions regarding the shipment of the requested package. This email will contain a tracking/reference number. Once you have received confirmation of shipment, you may follow up on the status of your delivery at:
» FedEx shipments: www.fedex.com 1-800-GO-FEDEX (1-800-463-3339)
» UPS shipments: www.ups.com 1-800-PICK-UPS (1-800-742-5877)
» USPS shipments: http://www.usps.com/ 1800-222-1811
How long will it take for my package to arrive?
At ustronics.com we understand the urgent needs of our clients, so as you may imagine we offer many options to our customers regarding the shipment and delivery of their product. These services range from Standard UPS Ground service to Fed Ex International First Priority, though the most common expedited service is the ultra reliable next day air service provided by UPS. Clearly the costs can range dramatically from one service to the next thus we offer as many options as possible to suit each of our customer's specific needs. To check rates on shipment you may stock your cart with the requested items and simply select the shipping rate, the screen will automatically update to provide your grand total.
I live in the Washington DC metro area, may i pick my order up?
We are located in tech-savvy Sterling, Virginia, a suburb of the most powerful city in the world. We are fully capable of assisting customers for pick-up of their requested item. Unfortunately we are currently not accepting unsolicited walk-ins, all orders must be placed previous to arrival to ensure the swift and efficient processing of your order. You may call one of our representatives to place an order for pick-up at 703 444 4077 or simply place an order online noting the comments section for pick-up request.
Can I ship my order internationally?
Yes, UStronics.com ships internationally via FedEx, which is the worlds most trusted name in international courier service. If you are making your purchase on a domestic credit card from the United States, and are shipping abroad, please contact your credit card company and list the international shipping address to your records. But for all international orders we generally prefer payments by Pay Pal, Wire Transfer or Western Union Money Transfer for your and our convenience.
Do you ship to P.O. Box addresses?
Currently we do not ship to P.O boxes, for security purposes our preferred courier (United Postal Service) does not provide that service. We do however offer flexible delivery options to residential and commercial locations throughout the globe.
Do you ship to APO and FPO and US territory Addresses?
We try and accommodate as much as possible for the armed services thus we have made special arraignments to provide shipment to APO and FPO addresses. This service is provided via the U.S. Postal Service (USPS). Choose the "USPS for A/FPO address" as the shipping method. There may be 1-2 business day delay in shipping by USPS method, as this courtesy requires a dedicated effort by our shipping team. As is the case with all of our shipments, USPS packages are shipped with return signature required to confirm the delivery. During order placement, please include AE or AP as the state for APO and FPO addresses.
Procedures
Should I order online or by phone?
Our site is protected with the highest 128bit security encryption possible; we ensure the safety of the thousands of customers that visit our site every day. The most efficient way to place an order would be through our secure online order system, if for whatever reason you feel uncomfortable placing an order online one of our highly trained representatives would be glad to assist you in placing the order directly over the phone. You may contact us at 1800 765 0020.
I understand that there is a detailed process that every order takes previous to finalization?
That's correct; this is why it is so important to provide the correct information when placing an order. This process not only ensures proper processing of your order but it protects against fraudulent activity and improper use of information. There is a five-step verification process that every order takes, please view details below.
Return
At UStronics.com, Inc we have the consumer in mind, while the business of telecommunications may be unforgiving; we are dedicated providing our clients a carefree, affordable and reliable solution.UStronics.com offers a hassle-free return policy on any product that becomes defective or faulty within the return period. We also offer expert advice concerning warranty retrieval for items exceeding the return period listed. For return requests please visit our Return Authorization Request Form.
Policies
Ustronics.com is dedicated to providing the safest and most comfortable shopping experience possible. We have detailed policies in place to protect our client's information and identity. You may read our strict and comprehensive privacy and security policy by clicking here.
What is your policy on Fraudulent orders?
UStronics fully prosecutes those directly or indirectly involved in fraudulent activity, no matter how minor. Violators will be prosecuted to the fullest existent of the law though domestic or international law. We employ the latest technology to assist our verification department in a five-point security check previous to processing. We work closely with law enforcement, both domestic and international to aid the verification and precaution of violators. If you have any questions you may contact.
What method of payments do you accept?
We accept Visa, MasterCard and American Express. We also accept Money Orders for all local and national orders in US. For international orders we accept only Pay pal, Wire Transfers and Western Union Money Transfer. Please call us to place your order if you are not using a credit card.
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