Pangea
Connecting the World back together!
Pangea Global Prepaid SIM Card is the only Dual IMSI Global SIM Card that comes with Dual U.S./U.K. numbers and is designed for travelers looking for a low priced Global Communication Solution with low airtime rates. Loaded with great features such as the Dual Telephone Number, Data (GPRS and 3G), Online Travel Journal, Auto-Recharge, 24/7 customer support and free incoming calls (on the UK Global number) in over 50 countries, makes the Pangea service not only affordable, but also ideal for using over 130 countries.
For more information please refer to the User guide that comes with your package.
Pangea Global SIM Card Features:
- Pre-Loaded with US$10 Airtime
- Excellent Coverage in over 130 Countries
- Free Incoming Calls in over 50 Countries (including USA and Canada)
- Free to Receive Text Messages in over 130 Countries (including USA and Canada)
- Outgoing Calls Rates as Low as US$0.49 per Minute (including USA and Canada)
- Prepaid Data Service (GPRS & 3G)
- Sending Text Messages Globally as Low as US$0.69 per Text
- Easy to use Voicemail
- Low connection fee of just $0.35 USD
- 24/7 Customer Service
- Recharge Minutes Anytime via Your Phone or Web, or enable the Auto-Recharge feature
- Total Prepaid. Means no contracts, no credit checks and no monthly fees
- Manage Your Account, View Call Records and Recharge Receipts Online
- Easy to use Call Forwarding
- Easy to Set up Forwarding of your Existing Number
- Comes with a United States +1 Phone Number and a Global +44 (United Kingdom) Phone Number
- Both Numbers Remain Active for 9 Months after Last Use of the Service
Please Note:
Your Pangea US SIM Card will require a Quadband Unlocked Cell Phone (Quadband SIM-Unlocked GSM 850/900/1800/1900 Mhz compatible Unlocked Celluar Phone) . If you do not have your own international cell phone, we have several models available for your review and consideration. Please click HERE for more information.
Activating your Service:
Your U.K. Phone number and PIN are printed on the back of your SIM card. Please read your SIM Card enclosed instruction carefully and keep in a safe place. Your Global service is already active for you. When you receive your package, you should:
- Check that the SIM card is correctly inserted and secure.
- Attach the fully charged battery to the phone
- Turn on your phone.
You need to Activate your U.S. Service if you want to use your SIM Card in the United States and Canada. You can Activate US Service in three ways:
How to make a call in the US or Canada
- To use your phone in the United States and Canada enter 2 followed by the 4-digit PIN and press OK. (Failed to enter 2 while in the United States and Canada cause the service to switch to Global and higher rates applies).
- Dial the country code (1 for the US and Canada, 44 for the United Kingdom, 61 for Australia, etc.), area code and phone number. Example: To call (213) 337-5555 in the United States you need to dial 12133375555
- Press the call key. The call will be connected normally.
How to make a call in Europe and other countries (other than the US or Canada)
- Turn your phone on and when prompted for the PIN, enter 1 followed by your 4-digit PIN and press OK.
- Dial the country code (1 for the US and Canada, 44 for the United Kingdom, 61 for Australia), area code and phone number. Example: To call (213) 337-5555 in the United States you need to dial 12133375555
- Press the call key and please wait. Ignore any messages shown on your screen. You will be disconnected for 10 to 30 seconds, and then your phone will call back.
- Answer the call normally. Your call will be connected after a few seconds.
^ If the call back does not happen, please refer to the following section on Prefix dialing.
Prefix dialing (how to make a call when call back does not occur)
If you are trying to make a call outside the United States and Canada, and the call back does not occur or if you hear a message saying the call cannot be completed, please do the following:
Dial *126* followed by the country code (1 in the United States), area code and phone number, followed by #. For example:
If you wish to call 03 9010 0225 in Australia, dial *126*61390100225#
If you wish to call 0207-943-2772 in the UK, dial *126*442079432772#
If you wish to call 213-337-5555 in the US, dial *126*12133375555#
IMPORTANT:
* When the phone registers with an available network (this will take 30-120 seconds) it is ready for use.
* To make an outgoing call, simply dial the country code (1 for the US/Canada) and phone number and then press the [SEND] key. You will then receive an incoming call. Simply answer the call and wait for your party to be connected.
* Your PIN code is a four digit code printed on the plastic credit card sized SIM card.
* Please enter the PIN correctly. The service will be blocked if the PIN is entered incorrectly 3 times. If your SIM is blocked you will have to contact Customer service to unblock it.
* When calling from a Mobile or a Land Line in the United States to your Pangea U.K. phone number, callers will need to dial 011 followed by your Pangea U.K. cell phone number.
* Return to https://www.ustronics.com/myaccount.php at anytime to manage your Pangea account.
GPRS & 3G Data Serivces (Wireless Internet)
Your Pangea service is configured for GPRS data. With a GPRS data enabled handset you will enjoy benefits such as Internet browsing, Emailing and instant messaging. For more information, rates and instructions, please visit the Prepaid Data Service page.
Recharge / Adding More Airtime
There are few easy ways to recharge your account.
1. Online (Get the Actual Voucher Codes)
Please visit http://www.ustronics.com/Pangea_Refills.php
2. Auto Recharge
Please visit https://www.ustronics.com/myaccount.php
3. Call from a land line phone
* Dial 1-800-765-0020 or the toll free access number for the country you are in (listed on the SIM card and in the User Guide)
* Enter your phone number then press the hash # key
* Press 1 to recharge using the Self-service phone menu
* Follow the voice prompts to recharge your account
4. With your Pangea cell phone
* Dial 191 from your phone
* Press the Answer key and wait for the call back
* Press the Answer key to answer the call
* Press 1 to recharge using the Self-service phone menu
* Follow the voice prompts to recharge your account
For additional airtime please click HERE.
Service Life
You must use a charged service (such as making a call, or sending a text message), or recharge within any 9 month period, otherwise your remaining credit will expire and your US number will be removed. You can restore the expired credit by contacting Customer Service and recharging your account by a minimum of USD$30.
You must recharge minutes at least once every 15 months or your SIM card will be permanently deactivated. Access to your online account and travel journal will not be blocked.
Please note:
* Your ability to make outbound calls in the US and Canada is deactivated 7 days after your last call in the US or Canada, however the +1 number remains active and will receive calls and text messages for up to nine months after the last use of the service. You can reactivate the ability to make calls in the United States and Canada in three ways: online at http://www.rechargeminutes.com/activate.html over the phone using our self-service menu, or over the phone with a Customer service representative.
Rates:
All rates quoted in US dollars. You are billed in 1 minute increments.
§ A one-time 35c connection fee applies to each call made or received (except when incoming calls are FREE).
* The cost of calling a cell phone in the United States and Canada is the same as calling a landline.
¶ There is a 19c per minute surcharge to receive calls on your US +1 number in all countries.
» It costs 10c per text message to receive text messages on your US +1 number in all countries.
^ In the United States and Canada, you must activate your US service prior to making a call, and enter 2 followed by the PIN when turning your phone on. Failure to follow these steps will result in you being charged higher rates.
** Service in Japan is only available if your cell phone supports 3G service in Japan.
- There is a $0.35 USD per minute surcharge when you make a call to a cell phone (does not apply when calling to a US or Canadian cell phone).
- Additional surcharges apply when calling certain countries. Please click here for more information.
Additional Instructions
Customer Support: For assistance using your Pangea SIM card please dial 154 [SEND] (Charges Apply).
Voicemail
To access your Voicemail, simply dial 121 [SEND].
The messages will be played in order of last received. Voicemail is automatically enabled. An inbound caller will be directed to voicemail if the call is not answered within 30 seconds, if the phone is switched off or if there is no coverage. A text message will be sent to notify you of a new voicemail.
To record or change your greeting message dial 732 [SEND].
To enable voicemail dial *869* [SEND] (please ignore any messages on the screen).
To disable voicemail dial *866* [SEND] (please ignore any messages on the screen).
Balance Inquiry
To check your available airtime balance, simply dial 187 [SEND].
The account balance will be sent in a text message. There is no charge to use this service.
Recharge Minutes
To add additional airtime to your account, simply dial 191 [SEND].
You will be connected to our automated recharge system. Please have your credit card available. There is no charge to use this service.
Toll-Free Service
Toll-Free Service lets your family and friends call you at no charge to themselves. To call you, they simply dial a toll-free access number that you provide to them and then enter your phone number. Their call will be forwarded to your mobile phone. They will not be charged. Your account will be charged a $0.39 USD surcharge (per minute) for all incoming calls using this feature..
To enable Toll-Free Forwarding, simply dial 373 [SEND]
To disable Toll-Free Forwarding, simply dial 282 [SEND]
Auto-Recharge Service
Auto-recharge automatically recharges your account with USD$30 when your balance falls below USD$5. The automatic recharge is instantaneous and you receive a text message when it occurs.
You can enable or disable the Auto-Recharge service at any time by signing into your account online or by calling Customer Service. You can also change the minimum balance and the charge amount.
To enable, dial 171 [SEND]
To disable, dial 393 [SEND]
Call Forwarding
Calls to your phone number may be forwarded to another phone number. Your account will be charged $0.49 USD per minute when using this service. Standard outgoing call surcharges apply (see below).
To enable this service, simply dial 102+ followed by the country code and phone number (for example 102+18582742686) where calls should be directed, and then press [SEND].
To disable this service, simply dial 103 [SEND] |
