Start calling**
Customer service for your Brazil prepaid SIM card is available 24 hr./day by dialing *144 at any time from your Brazil cellular phone.
*The SIM card is located on the inside wallet of your SIM card packaging in a plastic wallet. You will need to snap out the thumbnail sized Brazil SIM card along the perforated edge of its holder and then insert the Brazil SIM card into your international cell phone with the gold contacts of the Brazil SIM card facing the metal contacts of your international cellular phone.
^ Your phone will prompt you for a 4-digit PIN code, which is printed on a separate card located in the wallet containing your SIM card. The PUK is only required to unblock you phone if you enter in a PIN code incorrectly. Follow your cell phone manual instructions to correctly use the PUK to unblock your phone.
**When calling overseas from the United States to your Brazil cellular phone number callers will need to dial 011 followed by the country code 55 and then your Brazil cell phone number, omitting the first 0 (zero). To call abroad from your Brazil cell phone simply dial 0041 followed by the country code and phone number.
Adding Talk Time
Your SIM card has an initial airtime credit of R$55 ($18.25). Additional credit is available through the purchase of airtime vouchers, also called reload codes (not another SIM card), in Brazil. These airtime vouchers are available in 6 denominations: R5, R15, R25, R35, R50 and R100.
Simply scratch off the grey protective layer to reveal your voucher code. When punched into the keypad of your international cell phone the voucher code will credit your SIM card the respective SEK denomination you purchased.
Airtime vouchers are available locally, in Brazil, at local convenience stores, TIM shops and authorized dealers.
Remember: Do not purchase another SIM card when your airtime credit is depleted! Your only need a recharge voucher! And your incoming calls are always free even when you run out of airtime.
Brazil Domestic Rates
Domestic rates are per minute for outgoing calls within Brazil from your prepaid TIM
Brazil SIM card while you are in Brazil. All incoming calls regardless of where they originate are FREE.
| Call Type |
Airtime rate |
| Outgoing local calls ( Rio )* |
R$1.19 ($.39) / min |
| Incoming calls while in Rio |
FREE |
| Outgoing long distance calls from Rio to all other cities* |
R$1.69 ($.56) / min |
| Outgoing calls from all other cities (National Roaming) |
R$1.19 ($.39) / min + R$.50 ($.16) / call |
| Incoming calls when not in Rio (National Roaming) |
R$.50 ($.16) / call |
| SMS |
R$.25 ($.08) / msg. |
*When making an outgoing call in Brazil always dial 041 + city code + phone number.
Brazil International Rates
Making International calls from your world cell phone has never been easier with your prepaid Brazil SIM card. All rates are per minute for international outgoing calls from an Brazil prepaid SIM card within Brazil.
| Destination |
Airtime rate |
| USA |
R$2.50 ($.83) / min |
| Canada |
R$5.41 ($1.79) / min |
| UK |
R$5.41 ($1.79) / min |
| Germany |
R$3.12 ($1.03) / min |
| Australia/NZ |
R$6.70 ($2.22) / min |
| International SMS |
R$1.55 ($.51) / min |
Service Life
If you do not recharge your account within 4-months your Mobile phone number will be partially blocked and you will only be able to receive incoming calls for another month. After 5 months your cell phone number will be recycled and any remaining airtime credit will be forfeit. To get connected again you will be required to purchase another SIM card. The 5-month period starts the day you arrive in Brazil and start using your GSM cell phone.
